Community Catalystsof California empowering consumers, enhancing lives Empowering Consumers Enhancing Lives Empowering Consumers Enhancing Lives Empowering Consumers Enhancing Lives Empowering Consumers Enhancing Lives Empowering Consumers Enhancing Lives Empowering Consumers Enhancing Lives Empowering Consumers Enhancing Lives Empowering Consumers Enhancing Lives Empowering Consumers Enhancing Lives Empowering Consumers Enhancing Lives Empowering Consumers Enhancing Lives Empowering Consumers Enhancing Lives Empowering Consumers Enhancing Lives Empowering Consumers Enhancing Lives Empowering Consumers Enhancing Lives Empowering Consumers Enhancing Lives Empowering Consumers Enhancing Lives Empowering Consumers Enhancing Lives Empowering Consumers Enhancing Lives Empowering Consumers Enhancing Lives Empowering Consumers Enhancing Lives Empowering Consumers Enhancing Lives Empowering Consumers Enhancing Lives Empowering Consumers Enhancing Lives Empowering Consumers Enhancing Lives Empowering Consumers Enhancing Lives Empowering Consumers Enhancing Lives Empowering Consumers Enhancing Lives Empowering Consumers Enhancing Lives Empowering Consumers Enhancing Lives Empowering Consumers Enhancing Lives Empowering Consumers Enhancing Lives Empowering Consumers Enhancing Lives Empowering Consumers Enhancing Lives Empowering Consumers Enhancing Lives Empowering Consumers Enhancing Lives Empowering Consumers Enhancing Lives Empowering Consumers Enhancing Lives Empowering Consumers Enhancing Lives Empowering Consumers Enhancing Lives Empowering Consumers Enhancing Lives Empowering Consumers Enhancing Lives Empowering Consumers Enhancing Lives Empowering Consumers Enhancing Lives Empowering Consumers Enhancing Lives Empowering Consumers Enhancing Lives Empowering Consumers Enhancing Lives Empowering Consumers Enhancing Lives Empowering Consumers Enhancing Lives Empowering Consumers Enhancing Lives Empowering Consumers Enhancing Lives Empowering Consumers Enhancing Lives Empowering Consumers Enhancing Lives Empowering Consumers Enhancing Lives Empowering Consumers Enhancing Lives Empowering Consumers Enhancing Lives Empowering Consumers Enhancing Lives Empowering Consumers Enhancing Lives Empowering Consumers Enhancing Lives Empowering Consumers Enhancing Lives Empowering Consumers Enhancing Lives Empowering Consumers Enhancing Lives Empowering Consumers Enhancing Lives Empowering Consumers Enhancing Lives Empowering Consumers Enhancing Lives Empowering Consumers Enhancing Lives Empowering Consumers Enhancing Lives Empowering Consumers Enhancing Lives Empowering Consumers Enhancing Lives Empowering Consumers Enhancing Lives Operational Summary 2008 empowering consumers enhancing lives empowering consumers enhancing lives empowering consumers enhancing lives CorporateoffiCe 6050 Santo Road, Suite 145San Diego, CA 92124tel 858.569.1055fax 858.569.1064emailcatalyst_home@sbcglobal.netwebwww.CommunityCatalystsCalifornia.org exeCutivesummary CommunityCatalystsofCaliforniaunderstandsthatwitheverynewchallengeand adversitycomeopportunitiesforgrowthandexpansion.Ourorganizationstandsreadyto seize those opportunities, to maximize their benefits to its consumers, stakeholders andour future. 2008wasacriticalyearforCommunityCatalystsofCalifornia.Werenewedour commitmenttoourcorebusinessandfocusedeffortsonstrengtheningourfiscalhealth through cash management and reduction of operating expenses. We know that attentiontothesefundamentalelementswillbecrucialinsuccessfullyweatheringthefiscal crisis in coming years. Wehavetakenotherproactivestepstoreducenon-essentialcostsandoptimizeour organizationalstructure.CommunityCatalystsofCaliforniaremainsafiscallystrong organization with a clear vision of its purpose and mission. CommunityCatalystsofCaliforniaremainscommittedtoitsStrategicInitiativesand its long-term plan for growth and development. In 2007, Community Catalysts HousingAlliancewascreatedtoseeknewaffordableHousingopportunitiesforourconsumers andotherswithspecialneeds.In2008CCCandCCHAsubmittedproposalsformultiple start-up grants and continued to seek new partnerships. Inthecomingyear,wewillcontinueoureffortstoseekandobtain“capacity-building” grantstoimproveourinfrastructureanddevelopourleadershipwhilealsoseekingoutand developing new program opportunities and developing new sources of funding. Over280strong,weareCatalystsinourcommunities:helpingpeoplewithdisabilities achieve a higher quality of life. Sincerely, empowering consumers enhancing lives empowering consumers enhancing lives empowering consumers enhancing lives James A. Jenkins, CEO tableof Contents empowering consumers enhancing lives empowering consumers enhancing lives empowering consumers enhancing lives PuRPOSE, vISIOn & vAluES 1WHOWEARE2DEmOgRAPHICS2ORgAnIzAtIOn3FunDIng4QuAlItY IS KEY4tHE ButtERFlY CluB5OuR SERvICES6OuR StAFF6OuR COnSumERS, OuR FOunDAtIOn8tHE PEOPlE WE EmPOWER9OuR PROgRAm StRuCtuRE10COnSumER SAtISFACtIOn ACHIEvED10StAKEHOlDER SAtISFACtIOn11PROgRAm EFFECtIvEnESS 13 FInAnCIAl SummARY 18 BuIlDIng OuR FutuRE 19 BOARD OF DIRECtORS 20 2008 ButtERFlY CluBDOnORS 22 purpose 1 empowering consumers enhancing lives empowering consumers enhancing lives empowering consumers enhancing lives empowering consumers enhancing lives empowering consumers enhancing lives empowering consumers enhancing lives empowering consumers enhancing lives empowering consumers enhancing lives empowering consumers enhancing lives We are catalysts helping people with disabilities achieve ahigher quality of life. vision to empower our consumers and enhance their lives. values •Resourcefulness• •Compassion• •Empathy• •Respect• •Trust• Who Weare 2 empowering consumers enhancing lives empowering consumers enhancing lives empowering consumers enhancing lives empowering consumers enhancing lives empowering consumers enhancing lives empowering consumers enhancing lives CommunityCatalystsofCaliforniahasbeenprovidingservicestopeoplewithdisabilities for26yearsthroughoutthestateofCalifornia. theorganizationstartedoriginallyasthenorthCountyCareerDevelopmentProgram inEscondido,CA.ItlaterexpandedintomanyareasofCaliforniaandwasknown asClientDevelopmentPrograms(CDP).InJuly2001,theorganizationtooksteps tosetthestageforfuturegrowthandchangeditsnametoCommunityCatalystsof California.Incorporatedasa501(c)(3)organizationsince1983,ourmissionwasto providevocationaloptionstoyouthswithdisabilitiesexitingfromhighschool. Previously,theironlyoptionwasashelteredworkshopwherethepaywasgenerallylessthan minimum wage. CommunityCatalystsbeganprovidingthesevocationalservicesandsoonexpandedits servicestoincludemanyotherlivingsupportservicestopeoplewithspecialneeds. theseservicesarefocusedonthelivinggoalsofpeoplewithdisabilitiesenabling themtoliveinthecommunitywithminimalsupportsandintheleastrestrictivesetting possible. DemographiCs CommunityCatalystsofCaliforniaprovidesservicestoconsumersthroughoutthestate ofCaliforniafrom13officesand4licensedresidentialfacilities.Statewidealmost800 consumersparticipatedinoneormoreofCommunityCatalysts’sixprogramsinthe areasoflivingServices,vocationalServices,RecreationalServices,CrisisServices, licensedResidentialServicesandtransportationServices.Weprovideservicesin16 countiesthroughoutthestateandemployover270staff.lastyearaloneweprovided over243,297hoursofserviceduringthe2008yeartosixdifferentregionalcenters anddonatedover2,000hoursofservice. organization CommunityCatalystsofCaliforniaiscurrentlyorganizedbyregionandmanagedby theChiefOperatingOfficerwhodirectlyoverseestheDirectorofProgramServices andthreeRegionalmanagers.ABoardofDirectorsworksincollaborationwith theChiefExecutiveOfficertogovernCommunityCatalysts.thechartillustratesthe organizational management of Community Catalysts. 3COmmunity CatalyStSOf CalifOrniabOard Of direCtOrSjim jenkinSChief Executive Officerwendy fOrkaSChief Operating OfficerPrudenCe dumOnChief Financial OfficerClaudia hutChinSOnDir. of Program Servicesnorthern CaliforniaSherie kainzRegional managerSouthern CaliforniajOann hOllidayRegional managerRedwood CoastShelley COOkRegional managerCentral valleyniCOle barberRegional managernorth valley empowering consumers enhancing lives empowering consumers enhancing lives empowering consumers enhancing lives funDing 4 empowering consumers enhancing lives empowering consumers enhancing lives empowering consumers enhancing lives empowering consumers enhancing lives empowering consumers enhancing lives empowering consumers enhancing lives AlmostallofCommunityCatalystsofCalifornia’sprogramsareregionalcenterfunded programs and thus, the majority of the funding comes from the state. thestateofCaliforniacontinuestostrugglewithitsgrowingfinancialobligations,and althoughtherewashopegiventopeoplewithdisabilitiesasincreaseswereapproved forbothvocationalservicesandlivingservicesoverthelastfewyears,duetothedire fiscalcrisisinthestate,theseveryincreaseswerenegatedwithrecentcutsinthestate budget.CommunityCatalystsunderstandsthatthiswillbeanongoingcyclewiththe state of California and continues to research new avenues of funding. Whileexploringnewavenuesoffundingwecontinuedtoseekoutopportunitiesto expandourcurrentservices.Weopenedtwonewlicensedresidentialfacilitiesin2008 and also secured a start-up grant for another licensed residential facility as well as agranttoexpandourlivingservicesinthevisaliaarea. Qualityis Key QualityserviceisanimportantpartofwhatCommunityCatalystsofCalifornia providestoitsconsumers.Wearecommittedtohavingahighlevelofsatisfaction fromourconsumeraswellasourstakeholders.thus,wecontinuallylookforwaysto enhancethequalityofservicesandprogramsandrecognizetheimportanceof meetinginternationalrecognizedstandards.Weaccomplishthisbyhavingallour vocationalandsupportedandindependentlivingservicesaccreditedbytheCommission onAccreditationofRehabilitationFacilities(CARF).CARFisaprivate,non-profit organizationthatpromotesqualityrehabilitationservices.CommunityCatalysts’ vocationalandlivingServiceprogramsthrougoutthestatehavebeenCARF-accredited. thistypeofaccreditationmeansourservicesandprogramssubstantiallymeet internationally recognized standards. 5thebutterfly Club empowering consumers enhancing lives empowering consumers enhancing lives empowering consumers enhancing livesCommunity Catalysts of California’s employee donation program - the Butterfly Club-foundedinJulyof2002continuestobeverysuccessful.theclubasofJune2008has brought in over $100,000indonationssincethefirstemployeejoinedover6yearsago. Ouremployeescurrentlymakedonationsjustover$1,400monthly.theButterflyClub had total contributions of over $20,000 for the 2008 year. theButterflyCluballocates25%ofthetotaldonationsearneddirectlytoour ConsumerAdvisoryCommitteeswhichdirectlybenefitsourconsumers.In2008the consumer committees throughout our service areas received over $5,000 and the clubhasgivenover$18,000directlybenefitingourconsumersoverthelast5years.Also,we wereverypleasedthattheButterflyClubRequestforProposals(RFP)programwastaken advantageofduringthe2007-2008fiscalyearwith10proposalsbeingawardedfora total of $4,396. CharttitletOtAl ExPEnSES18% RFP’S tOvARIOuS OFFICES21% nEt PROFIt (lOSS)29% ADvISORY FunDS32% 2008 butterflyClubfunDraisingrevenueOPPORtunItY DRAWIng1% CuRREnt AnD SEESCAnDIES5% HOnORARY mEmBERS/OtHERDOnORS9% EmPlOYEES85% ourserviCes 6 empowering consumers enhancing lives empowering consumers enhancing lives empowering consumers enhancing lives empowering consumers enhancing lives empowering consumers enhancing lives empowering consumers enhancing lives Wearedriventoenhanceandempowerthepeopleweservebyprovidingindividualized services.Ourstaffiscommittedtoensuringthateachconsumerreceivesthehighest qualityofcareandservicetoallowthemtogrowintheirindependenceandqualityof life. CommunityCatalystsofCaliforniamakeseveryefforttomaximizethemoniesit receives to maintain the service level for which it is known. We continue to utilizethecasemanagementmodelintheSupportedlivingandinsomeIndependentliving programs, but not in the vocational programs. We have different levels of staff to matchthe needs of each program and region. thistypeofmodelallowsourDirectServiceStafftobemoreempoweredandgives themtheopportunitytogrowintosupervisorypositionswithmoreresponsibilityand accountability for the services provided to the consumers. ourstaff CommunityCatalystsofCaliforniacontinuestoseeemployeesandtheirsatisfaction inwhattheydoasessentialtoourconsumers’successes.Wecompleteanemployee satisfactionsurveyeachyear.In2008wehad86ofour270employeescompletethe survey. the overall employee satisfaction rating for the survey was 4 out of a 5 point ratingsystemwith5beingverysatisfied.thisisconsistentwithpreviousyearsresults. throughthesurveywefoundemployeesaremostsatisfiedintheirworkatanaverage ratingof4.16withthesecondhighestratingof3.95intheareaofsatisfactionwiththeir co-workers.Staffcontinuetobelieveinwhattheydoandchoosetostayintheirjobs becausetheyfeelitisworthwhile.thesurveyalsofoundemployeesareleastsatisfied with their wages atanaverageratingof2.75.Allofthefindingsareconsistentwiththe previous year. OUR STAFF CONTINUED... Community Catalysts of California has a statewide employee recognition system for management and direct service staff. We believe in recognizing those employees who exceed the company’s expectations and are model employees. Ann Marie Miller, Case Manager in Santa Clara was awarded the James A. Jenkins’ Award of Excellence for 2008 and Sylvia Ruiz-Ortiz, Office Assistant in Merced was named the P.R.I.D.E. Award of the Year for 2008. Both these individuals were nominated by their peers, supervisors and staff as model employees. Both Ann Maria and Sylvia are truly committed and dedicated to Community Catalysts of California’s purpose and vision of empowering and enhancing the lives of our consumers. They have donated countless time and resources to assure our consumers succeed and they were recognized for this. Ann Marie Miller James A. Jenkins’ Award of Excellence Recipient 2008 Sylvia Ruiz-Ortiz P.R.I.D.E. Award of the Year Recipient 2008 Community Catalysts of California has 270 employees which is an increase of over 35 employees. This is due to two new programs becoming operational during 2008. The over all company turn-over rate for 2008 was 66% with 177 employees leaving our company. This is an increase from 2007 which was 36%. The Direct Service Aide position had the highest turn-over again this year at 43% of the leaving employees, an increase of 22% from 2007. Turnover at some level in this position is to be expected as it accounts for over half of our employee base and is generally our lowest paid direct service position. Also, we did have one program closure in our Central Valley area where 11 staff were laid off, 8 of which were Direct Service Aides. 7 8CommunityCatalystsofCalifornia’smostvaluedassetisthepeopleweserve.Our vision: “to empower our consumers and enhance their lives”isadirectreflectionofour commitment to the hundreds of people we serve each year. CommunityCatalystsseesconsumersuccessasimportantandhastakenstepstoshare intheirsuccessbycontinuingourconsumerrecognitionprogramcalledConsumer Catalystofthemonth.thisprogramissponsoredthroughapartnershipofthecompany andouremployeedonationprogram,theButterflyClub.Itrecognizesoneconsumer eachmonthforhis/heraccomplishmentsandsharesthisrecognitionwiththeentire company. our Consumers, ourfounDation empowering consumers enhancing lives empowering consumers enhancing lives empowering consumers enhancing lives thepeopleWeempoWer empowering consumers enhancing lives empowering consumers enhancing lives empowering consumers enhancing lives CommunityCatalystsprovidedservicesto796consumersduringthe2008year.the primarydiagnosisheldbyourconsumerscontinuestobethatofdevelopmental disability(80%)with6%beingdualdiagnosiswithamentalHealthdiagnosis.the percentageofmales(55%)andfemales(45%)servedcontinuetobefairlystablewith themajorityofconsumers(63%)between18yearsto40yearsofage.thenextlargest agegroupservedis40yearsto60yearsofageat28%with5%ofconsumersbeingof age 61 or older. In regards to ethnicity it remained stable with 51% of consumers servedbeingofCaucasianethnicityand31%ofHispanicethnicity.Also8%ofconsumers servedwereofAfricanAmericanorAsianethnicity. Consumerprimary DiagnosisDEvElOPmEntAl DISABIlItY80% OtHER7% CEREBRAl PAlSY6% DOWnS SYnDROmE3% AutISm3% SEIzuRE DISORDER1% Incollectingdemographicsonexistingconsumerswefound111or17%ofconsumers hadexitedourprogramsduringtheyearwhichwasinlinewiththepreviousyear.the majorityofconsumersleavingourprogramsexitedourIndependentlivingServices (IlS)at47%ofwhich27%ofthoseconsumersexitedourIlSprogramsintheSouth Bayregion.Wehad34%ofconsumersexitourSocialRecreationalServicesthisyear whichisslightlyhigherthanpreviousyears.theprimaryreasonforexitingaprogram continuestobelackofinterestbyconsumerinserviceat53%while13%exiteddueto movingoutofourservicearea.thisisconsistentwithpreviousyears. CommunityCatalystsofCaliforniacontinuestoseekoutnewserviceoptionstobetter meet the needs of those individuals who prefer more individualized services. 9 10CommunityCatalystsofCaliforniaviewsqualityaskeytoprovidingservicetoour consumersandourcommunities.CommunityCatalystsbelievesqualityofserviceis thecornerstonetooursuccessandthus,continuestoreviewourqualityassurance procedures and refine and redefine them as necessary. Forover10yearsnow,CommunityCatalystshasgatheredoutcomesof programsandconsumersatisfaction.Ourofficesandstaffcontinuetouseour QualityAssuranceHandbooktohelpensureeachregiongatherstheoutcome informationconsistentlyandappropriately.OurQualityAssuranceProgramcontains four components: 1) Outcome measurements, 2)Field Evaluation Surveys, 3) QuarterlySite Checks and 4) Special Incident Reporting. Eachregionisresponsibleforensuringthattheoutcomesinformationiscompletedfor each specific program in their area. CommunityCatalystsunderstandstheimportanceofreviewingthedatacollection systemandtoupdateandclarifythecomponentsyearlytoensuretheinformationis accurate and usable. ourprogramstruCture empowering consumers enhancing lives empowering consumers enhancing lives empowering consumers enhancing livesForanotheryear,ourconsumersremainverysatisfiedwiththeirserviceswithan overall consumer satisfaction rating of 97%.thedataconfirmsthat99%ofthe consumersservedfeelthatCommunityCatalystsofCaliforniastafftreatsthemwith respectanddignityandthattheirserviceswereprovidedontime.Also,98%ofthe consumersstatedtheirqualityoflifehasimprovedwithourserviceswhile93%of consumersfeelthatwithCommunityCatalysts’servicestheyareabletomakemore decisionsontheirown. BecauseofCommunityCatalysts’highexpectationsofachieving100%satisfaction for 7 of our goals, we only met 36% (or 4) of our set goals with our lowest rankingofsatisfactionat93%.CommunityCatalystsisproudthatforanotheryearwehave maintainedourconsumers’satisfactionandhavecontinuedtoprovidequality services. ConsumersatisfaCtionaChieveD empowering consumers enhancing lives empowering consumers enhancing lives empowering consumers enhancing lives 11 CONSUMER SATI S FA CTION ACHIEVED C ONTINUED. . . Stakeholder Satisfaction empowering consumers enhancing lives empowering consumers enhancing lives empowering consumers enhancing lives Communi t y Catal y s t s of Cal i fornia doe s f i e ld sur v e y s of employ e r s and s tak eholde r s i n the community that interact with our staff to assure quality ser v i c e . We r e c e i v ed 46 sur v e y s f rom communi t y bus ine s s e s and 353 sur v e y s f rom Reg ional Center Coordinators . The stakeholders sur veyed indicated a 94% overa l l s atisfaction wi th Communi t y Catal y s t s s taf f and s e r v i c e s . Addi t ional l y, 95% of the Reg ional Cent e r Coordinator s who r e sponded s tat ed that s taf f was prof e s s ional in at t i tude and demeanor and 92% of thos e Coordinator s s tat ed s taf f was good at communi cat ing s e r v i c e i s sue s and informat ion as we l l as that s e r v i c e was prov ided in a t ime l y manne r. Employ e r s al s o 427 TOTAL NUMBER OF RESPONSES 2008 GOAL 2008 ACTUAL RESULT S I PARTICIPATE IN DECISION MAKING 100% 96% IF NO, WHY? B. CCC HAS NOT LET ME C. SOMEBODY ELSE DOES I/CONSERVATOR SIGNED A RELEASE OF INFOtRMATION TO CCC 100% 99% I AM TREATED WITH RESPECT AND DIGNITY 100% 99% SERVICES ARE OFFERED ON TIME 95% 96% APPOINTMENTS WERE KEPT AS AGREED MISSED APPOINTMENTS WERE RE-SCHEDULED 95% 100% 99% 100% WRITT EN OBJECTIVES AND SERVICES MEET NEEDS 100% 98% I AM INVOLV ED IN DECIDING GOALS/OBJECTIVES AND PLANS 100% 97% GOALS ARE REVIEWED QUARTERLY 100% 97% I CAN MAKE MORE DECISIONS ON MY OWN 95% 93% IMPROVED QUALITY OF LIFE WITH CCC SERVICES 95% 98% A. I DON’T WANT TO 2008 DELIVERABLEs SUMM ARY STAKEHOLDER SATISFACTION CONTINUED... had high satisfaction with Community Catalysts staff with an overall satisfaction rating of 95% with 97% of the 29 employers responding stating staff created a good working relationship with the business staff and that staff was effective in working with the consumer on the job site. Other community stakeholders agreed at 94% that Community Catalysts staff were good at communicating the necessary information about the consumers’ needs to them as well as assisting them when changes in the consumers’ home life affected their progress in their community programs and activities. Although we met 100% of our set satisfaction goals for Employers we only met 50% of our Professional (Regional Center) stakeholder goals and none of our Community stakeholder goals. We will provide training to staff to increase their performance in meeting the needs and in communicating with both the professional and community stakeholders to assure a higher level of satisfaction in the coming year. employer survey SATISFACTION MEASURED 2008 GOAL ACTUAL CREATES A GOOD WORKING RELATIONSHIP WITH STAFF 90% 97% CCC IS EFFECTIVE IN WORKING WITH CONSUMER 85% 97% CCC STAFF DRESSES APPROPRIATELY AT JOB SITE 95% 97% CCC STAFF WAS HELPFUL 85% 90% PROFESSIONAL survey SATISFACTION MEASURED 2008 GOAL ACTUAL NEEDS ASSESSED/SERVED 95% 94% SERVICES TIMELY 95% 92% KEPT UPDATED & INFORMED 87% 92% PROFESSIONAL ATTITUDE/DEMEANOR 95% 95% 12 13 The fol lowing informat ion i s r e f l e c t i v e of the out come informat ion gathe r ed by r eg ion and repor ted for the entire agency. Communi t y Catal y s t s of Cal i fornia s e r v ed 365 consume r s in 6 di f f e r ent r eg ions throug h i t s Independent L i v ing Se r v i c e s . Of the consume r s s e r v ed, 97% r emained in the i r independent l i v ing s i tuat ion wi th 95% of the consume r s ’ Coordinat ed Se r v i c e s Plans be ing cur r ent at the t ime of the sur v e y whi l e 98% of the consume r s we r e g i v en the oppor tuni t y to par t i c ipat e in a new ac t i v i t y. We me t 2 out of 3 of our s e t goal s for thi s prog ram. Our Suppor t ed L i v ing Se r v i c e s inc r eas ed to 73 consume r s wi th 100% hav ing the i r heal t h and s af e t y ne eds be ing me t and 96% ac c e s s ing a var i e t y of communi t y s e r v i c e s . 99% of the consume r s ’ Coordinat ed Se r v i c e Plans we r e cur r ent at the t ime of the sur v e y wi t h 97% of the pur chas e of s e r v i c e s be ing cur r ent . At our s tat e l i c ens ed shor t - t e rm Spe c ial i z ed Re s ident ial Fac i l i t i e s , 94% of the indi v idual s s e r v ed we r e abl e to be mov ed to a l e s s r e s t r i c t i v e s e t t ing. The we e k l y Program Effectiveness empowering consumers enhancing lives empowering consumers enhancing lives empowering consumers enhancing lives STAKEH OLDER SATI S FA CTION C ONTINUED. . . PROFESSIONAL SURVEY - OTHER SERVICE PROVIDERS 2008 GOAL ACTUAL IN AN EMERGENCY, CCC STAFF HAS BEEN RESPONSIVE TO THE SITUATION 95% 88% OUR STAFF PROVIDES NECESSARY INFORMATION ABOUT CONSUMER’S NEEDS 98% 94% WHEN CCC STAFF IS RESPONSIBLE, CONSUMER ATT ENDS FACILITY PREPARED WITH LUNCH, MONEY, ETC 85% 47% IF CONSUMER IS ABSENT, YOUR ARE NOTIFIED 85% 82% CCC STAFF ASSISTS YOU WHEN CHANGES IN CONSUMER’S HOME LIFE AFFECT PROGRESS WITH YOUR AGENCY 95% 94% CCC STAFF EXHIBITS PROFESSIONAL ATT ITUDE/ DEMEANOR WHILE WORKING WITH YOU 100% 65% CCC RESPONDS TO 100% OF YOUR QUESTIONS & CONCERNS 95% 94% PROGRAM EFFECTIVENESS CONTINUED... reports were completed in a timely manner 100% of the time, and 100% of the Coordinated Service Plans were completed within 14 days of admission. Community Catalysts served 81 individuals through its Crisis Services this year with 100% of calls received responded to by staff and 100% of the consumers’ health and safety needs being met. Also, 99% of the consumers served remained in the community and did not require placement in a more restrictive setting. In our Transportation Services, Community Catalysts met 100% of its set goals responding to 100% of the requests for services for 32 individuals and completed all transports without incident. 100% of the individuals were picked up as scheduled and arrived on time at their appointments 97% of the time. We met two of our three set goals in our Day Program Services with 6 individuals being served with 83% attendance for 120 hours of program per month. This is a significant increase from previous years. Also, 83% of the individuals met 50% or more of their program goals for the year. The program made significant strides in meeting our set goals this year. Our Social/Recreational Services met 100% of our set goals with 166 individuals served. Those individuals were actively involved in choosing events 100% of the time with community facilities being accessed 100% of the time for activities. Out of 352 scheduled activities, more than 90% of those events occurred as scheduled. The Supported Employment Services met only two of their set goals. We placed 19 consumers into jobs this year. 58% of the individuals were placed in a job within 90 days and 48% of the individuals had maintained their jobs for more than 3 months at time of survey. 98% of the intakes were completed within two weeks. 61 consumers were served through our Habilitation Services. 75% of the goals were achieved with 100% of the consumers served receiving the authorized number of hours per month and 98% of the consumers were still employed as of the survey date. iNDEPENDENT lIVING SERVICES 2008 GOAL ACTUAL CONSUMER IS STILL LIVING INDEPENDENTLY 95% 97% CSP IS CURRENT 90% 95% CONSUMER WAS GIVEN OPPORTUNITY TO PARTICIPATE IN A NEW ACTIVITY 100% 98% 14 PROGRAM EFFECTIVENESS CONTINUED... sUPPORTED LIVING SERVICES 2008 GOAL ACTUAL CONSUMERS HEALTH & SAFETY NEEDS WERE MET 98% 100% CONSUMERS ACCESS COMMUNITY SERVICES 100% 96% REPORT WAS TURNED IN ON TIME (every reporting period) 100% 99% THE CSP IS CURRENT 100% 99% THE POS IS CURRENT 100% 97% adult residential facility - consumer 2008 GOAL ACTUAL CONSUMER MOVED TO A LESS RESTRICTIVE FACILITY 90% 94% THE CSP WAS COMPLETED AS SCHEDULED 100% 100% THE PROGRESS REPORT WAS COMPLETED IN A TIMELY MANNER 100% 100% ADULT RESIDENTIAL FACILITY 2008 GOAL ACTUAL VACANCY RATE WAS 3% OR LESS 90% 100% HAD FULL LICENSING STATUS 100% 100% CRISIS SERVICES 2008 GOAL ACTUAL CONSUMER REMAINED IN COMMUNITY PLACEMENT 92% 99% WE RESPONDED TO 100% OF CALLS FOR SERVICE 100% 100% CONSUMERS’ HEALTH & SAFETY NEEDS WERE MET 95% 100% 15 PROGRAM EFFECTIVENESS CONTINUED... TRIPS 2008 GOAL ACTUAL PASSENGERS WERE PICKED UP ON TIME 100% OF THE TIME 90-99% OF THE TIME 98% 2% 100% - PASSENGERS ARRIVED AT DESTINATION ON TIME 100% OF THE TIME 90-99% OF THE TIME 98% 2% 97% 3% WE HAD NO TRAFFIC ACCIDENTS 100% 100% RESPONDED TO 100% OF REQUESTS FOR SERVICES 100% 100% DAY PROGRAM 2008 GOAL ACTUAL CONSUMERS ATTENDED OVER 120 HOURS/MONTH 50% 83% WHAT % OF CSP GOALS WERE MET: 90-100% 50-89% 0-49% 80% 15% 5% 33% 50% 17% FADING OF COACHING BEGUN WITHIN: NOT BEGUN 0-6 MONTHS 7-12 MONTHS - 65% 35% 17% 83% - SOCIAL/RECREATIONAL SERVICES 2008 GOAL ACTUAL 90% OF SCHEDULED ACTIVITIES OCCURED 100% 100% ACTIVITY CALENDARS DISTRIBUTED AS SCHEDULED 100% 100% CONSUMERS PARTICIPATED IN CHOOSING ACTIVITIES 100% 100% SAFETY POLICIES IN PLACE 100% 100% RELEASES & EMERGENCY INFO ARE IN PLACE FOR EVERY CONSUMER 100% 100% TRANSPORTATION OPTIONS OFFERED FOR EVENTS 95% 100% COMMUNITY FACILITIES ARE UTILIZED 90% 100% 16 PROGRAM EFFECTIVENESS CONTINUED... VOCATIONAL SERVICES 2008 GOAL ACTUAL REFERRAL/COLLATERAL INFO WAS RECEIVED 100% 91% INTAKE WAS COMPLETED WITHIN ONE MONTH 100% 98% VALID AUTHORIZATION WAS RECEIVED 100% 100% CONSUMER HAS BEEN PLACED IN A JOB 50% 40% PLACEMENT WAS WITHIN 90 DAYS 75% 58% PLACEMENT WAS AFTER 90 DAYS 25% 42% CONSUMER HAS KEPT HIS/HER JOB FOR: 91-180 DAYS 90% 32% HABILITATION SERVICES 2008 GOAL ACTUAL HAS VALID AUTHORIZATION 100% 100% CONSUMER RECEIVED AUTHORIZED HOURS/MONTH 100% 100% MONTHLY PROGRESS REPORT WAS COMPLETED 100% 93% CONSUMER IS STILL EMPLOYED 90% 98% 17 18thefinancialinformationcontainedinthisannualreportrepresentsacondensed versionofCommunityCatalystsofCalifornia’sauditedfinancialstatementsfor theyears2004to2008.Acompletesetoftheauditedfinancialstatements,with accompanyingnotesandreportofindependentauditisavailableatCommunity Catalysts corporate office. finanCialsummary empowering consumers enhancing lives empowering consumers enhancing lives empowering consumers enhancing livesCOmmunItYCAtAlYStSOFCAlIFORnIA20042006200720082005$1,725,273$2,178,115$2,173,834$2,872,988$2,562,735$362,660$713,070$730,993$1,542,844$1,387,514$1,362,613$1,465,045$1,442,841$1,330,144$1,175,221$6,941,774$6,858,598$7,299,738$8,029,927$8,790,882$6,539,151$6,756,166$7,321,942$8,142,624$8,945,805$402.623$102.432$(22,204) $(112,697) $(154,923) Balance SheetAssetstotal Current Assetsliabilities & net Assetstotal liabilitiesnet Assets, unrestrictedIncome & Expense StatementRevenuetotal RevenueExpensestotal Expensesnet Income/(loss) AuDItEDCOmPARAtIvE FInAnCIAl StAtEmEnt SnAPSHOtFOR tHE YEARS 2004 tO 2008 19CommunityCatalystsofCaliforniarecognizesthatwehavegrowninourknowledge ofpublicawarenessinfundraisingandgrant-seekingbutstillhavegreatstridesto makeinthecomingyeartotrulytakeadvantageandexperiencethebenefitofthese options. We willincrease public awarenessofCommunityCatalystsofCaliforniaby: • Seeking accreditation of vocational programs through CARF in the Central valley region. • Continuing the “Catalyst of the Year” event. • Continuing to use in house and outside consultant resources to providesupport in community outreach, public relations and website management. • Continue to seek new partnerships in the San Diego Area. We will seek out resourcesto enable us to: • Seek and obtain “capacity-building” grants to improve our infrastructure and develop our leadership. • Seek and obtain grants from both the public and private sectors for the developmentofstrategicinitiatives,newprogramsandenhancementof existing services. • Seek fund-raising or endowments through outside agencies and organizations (San Diego Foundation). We will seek new and diverse funding and revenue opportunitiesthrough initiatives developed by Community Catalysts of California: • Continue the development of the Community Catalysts Housing Alliance and its partnerships. • Seek partnerships with others endeavoring to serve individuals with disabilities and special needs—even though their challenges may not be primarily developmental or cognitive. • Pursue new funding sources for our existing clientele. CommunityCatalystsofCaliforniaisstrongandwearecommittedtocontinuingtoseek out new opportunities while providing quality service. By doing so, we will stay focusedon what is most important: OuR COnSumERS! builDingourfuture empowering consumers enhancing lives empowering consumers enhancing lives empowering consumers enhancing lives boarDof DireCtors empowering consumers enhancing lives empowering consumers enhancing lives empowering consumers enhancing livesgOvERnIng BOARD DAvID BOnDCHAIRKEvIn CASEYvICE CHAIRnEIllIEntREASuRERDOn mullEnSECREtARYDEBRA mCQuIllEnDIRECtORCAREYStORmDIRECtORmICHAEl zuCCHEtDIRECtOR20 ExECutIvEStAFF JAmESJEnKInSCEOWEnDYFORKASCOOPRuDEnCEDumOnCFODIRECtOROFPROgRAm SERvICESAnDREgIOnAl mAnAgERS ClAuDIAHutCHInSOnDir. of Program ServicesNorthern CaliforniaJOAnn HOllIDAYRegional managerRedwood CoastSHEllEY COOKRegional managerCentral ValleyboarDof DireCtorsContinueD... empowering consumers enhancing lives empowering consumers enhancing lives empowering consumers enhancing lives SHERIE KAInzRegional managerSouthern California21 nICOlE BARBERRegional managerNorth Valley 2008 butterfly Club Donors 22 empowering consumers enhancing lives empowering consumers enhancing lives empowering consumers enhancing lives tanya AaronAndrea FrenchIrma manjaresHeidi Rassattmadalena AcostaEunice galaponDenise mansfieldPriscilla Renfroteddy AgbayaniPearl gallardoJennifer mansfieldRocio Renteriamaria AkhileKaren garciaJessiel manuellisa ResendezPatsy AllenSandra gaylestheresa marichKim RodallegasRonald AllenElectra gemmillKarla martinezlydia RodriguezJuliet Bakerteri gestonRose mayfieldSandra Rodrigueznicole BarberJennifer gildesgaardJennifer mcCarthyJaime RodriguezEvelynBardalesAlejandra gonzalezDeborah mcCowanmaria RodriguezmayraBarocioAlejandra g. gonzalezJerreesha mcDonaldJoshua RohrabaughBernice Bellingerteresa grenawaltKamila mcDonaldSylvia Ruiz-OrtizShawnBensonSamantha grimesCarolyn mcKinleyStephanie RuxDavid Bergheimvaleri Hammanglydia melendezvanessa Salazarlaura BermudezleeAnnHatten-RaoPhillip menchacaloreley Salazar ChanJamie BolingPatriciaHazenShawn mendelsohnFrancisco SalcedoShannon BondPhilip Henryguadalupe mezaAnnabell Saldanaveronika BorinskyStephanie HernandezAnn marie millerArmida SalinasJoanne BradshawSorena Holguinthomas mitchellHugo Sanchezglenda BrownJoAnn Hollidaymaurilio montanezCecilia SaucedoSandraCaldwellCherolyn HowardAmy mooremary ShackelfordmarthaCastanedaKrista HribarStephanie morganJami SissonSilvia Cazaresmarlena HughleyCaryn morrislinda SmithChristina CervantezClaudiaHutchinsonmay mouageorgette SolorzanoYing ChaJames JenkinsAnnette myers-CollierCathy taylorJaladh ChandarPhillip JenkinsCaitlin needhamBelinda thomasKeltoum Cherkilaura Johnsonluat nguyenClarissa thomasRon ClaytonAlphere Johnsontonya nurseJanette toddChristian ClementRetta JonesOsayuwamen OjoJanice tuckerlaura ColeSherie Kainzmichelle OlettaCarole uhlenhopShelley CookElisha KeeShaefaye OliverAlexandria underwoodChristina Coonfieldvalerie Kirchgaslerluz Olmos-CruzJosue valenciavalerie CornejoSharon KnivilaAlice OlsenCarmen valenzuelaJose CortesChristine Korelinvanessa OrrHeather varanicole DahlgrenDawn lampleyBarbara Padillaluz velardeRobert Dawsonmijha leasuremarcia PadillaRosa maria vizcainomaria De leonJeannie leaumaDenise PargaSimone vosburgJayme DixRuthann leonardCarol Pendleymichael Weidnermelissa DownsCuauhtemoc lopezgrace Perezmargaret WhitePrudence Dumonmaria lopezvivian PerezBradley WhiteJanice Duncangissell lopezJohanna PowellJane WilkinsonEmanuel EncarnacionIrma luaJudy Powelllatika WilsonElizabeth Espinozamaria luaRosealie Praternicole WinterJennifer EstabilloDonald lucasChristina PrigmoreRomy YangKristin FleischackerWendy lyDebra PrinceJessica YoungWendy ForkasSarah madridEsperanza Radermaria zunigaBrennan FoxDwight mahabirtara RamirezDaniell Foxlaukisha mahanJessica Ramos empowering consumers enhancing lives empowering consumers enhancing lives empowering consumers enhancing lives empowering consumers enhancing lives empowering consumers enhancing lives empowering consumers enhancing lives