Quality Assurance

Program

Community Catalysts of California is committed to providing a quality service to our consumers 
and our communities. Because quality is important and essential to the continuing success of our 
services, Community Catalysts of California gathers outcomes of individual programs and consumer 
satisfaction. Offices and staff use our Quality Assurance Handbook to help assure each region gathers 
yearly the outcome information consistently and appropriately. The data collection system has been 
refined over the last 5 years, as we continue to up date and clarify the components to assure the information 
is accurate and usable. 

Our Quality Assurance Program contains four components:

Outcome Measurements 1. 

Field Evaluation Surveys 2. 

Quarterly Site Checks 3. 

Special Incident Reporting 4. 

Each region is responsible for ensuring that the outcomes information is completed for each specific 
program in their area. The information gathered is then used to complete the company’s Operational 
Summary.